RETURNS & EXCHANGES


Online

RUDSAK’s ultimate goal is for our customers to fall in love with their products. If you’re not satisfied with your purchase, we will gladly accept the return or the exchange of your items if they meet the following conditions:

  • Returned within 15 days of your delivery date.

  • In its original, unused, unaltered and unwashed condition, returned with all original tags and packaging.

  • Merchandise can only be exchanged for the same style in a different colour or size.

Items purchased online can only be returned or exchanged by mail. We currently do not offer returns nor exchanges in-store. All care products cannot be returned nor exchanged. If we do not have the stock available for your exchange, we will proceed with a refund, free of charge. RUDSAK reserves the right to reject returns or exchanges which do not comply with our return and exchange policy. If so, items will be sent back to the original shipping address.

Please note that order shipment and returns in the USA are managed by our partner Stellae, located in the state of New York.


How to request a Return or an Exchange:

  • Sign in to your account on rudsak.com and navigate to My Returns. Click on Create new return and select the order and the item you want to return. If you completed your order without an account, please complete a return form.

  • Specify if you are requesting a return or an exchange, the state of the shipment box and the reason of your return, and then submit your request. If you are returning a damaged product, please attach picture(s) showing the damage to the form. If you are requesting an exchange, please indicate in the comment box the new size or colour you would like to receive. Your return request should be processed by the next business day.

  • If your return request is approved, we will send you an email including a return label. This return label will be valid for 15 days.

Please note that during peak season it may take an additional 7 to 10 business days to process returns or exchanges. Peak periods include promotional week-ends and holidays.


How to ship your Return or your Exchange:

  • Place the products in their original packaging. 

  • Print the return label and attach it to the outside of the package. It can also be printed at the shipping carrier’s location with the return ID number on the return label. 

  • Drop your package at the nearest FedEx location or book a pick-up (additional charges applicable).

Please note that any returns sent back to us without following the above-mentioned steps will be returned to the sender.


Our Online Exchange & Refund Process:  

Refunds:


  • Upon reception of your return package, the refund will be processed within the following 7-10 business days.

  • Please note that the refund will be credited to the original payment method with restocking and shipping fees deducted ($20 plus taxes per product).

  • You will be notified by e-mail when the refund has been done. Please note that your bank institution may require additional processing time to credit your account.


Exchange: 


  • Once we receive your package, your exchange will be processed within 5 business days. If the product received is damaged, the package will be returned to the sender without any exchange.

  • You will be notified by email when your new item will be shipped as well as your tracking number. Shipping costs for exchanges are covered by RUDSAK.

Our Online Order Cancellation policy :

Hit the Submit Order button before you're ready? We’ll do our best to help.

Please contact our Customer Relations team at 1-888-5-RUDSAK within 30 minutes after the time you submitted your order. This service is available only during Customer Service hours.


In-Store

Please note that there are currently no RUDSAK boutiques in the United States. It is therefore not possible to return a product in-store.