Head office Postings

Open Positions

Junior, E-Commerce Analyst


    This position represents a great opportunity to work in a dynamic, high growth business environment in which you will acquire the knowledge and experience related to all aspects of the e-Comm back-office functions. Some of the key tasks that you will be involved with include:


    • Monitor overall E-Comm orders
    • Provide summary reports of e-Comm activity – number of orders, order types, order status, number of returns, and various KPIs
    • Resolve orders requiring additional manual intervention – work with various teams: Customer Service (CS), Warehouse and e-Comm operations
    • Process and track disputes and chargebacks
    • Manage and process fraudulent orders through our risk management tool
    • Review return invoice discrepancies weekly and work with CS Dept manager to resolve monthly (i.e. incorrect item/size/color, qty, no RMA in ERP to match ecommerce return)
    • Review Purchase Invoices weekly to ensure there are no discrepancies (ex. sales taxes) and coordinate with eCommerce dept (to correct site) and CS manager (to adjust invoice)
    • Maintain log of Cancelled orders due to no stock and review with Inventory manager and eCommerce manager on a regular basis the cause of the issue
    • Review PayPal for incomplete orders/payment discrepancies weekly and coordinate with eCommerce manager to determine the reason why & resolve (i.e. orders not exporting, short-ships)
    • Review Invoices against Orders shipped daily to ensure full payment was received when shipping. If there is an issue collecting payment and order was shipped, work with CS dept manager to recall package (back to shipped)
    • Review eCommerce shipping charge on statement are accurate. Work with Logistics on any overages or high charges that look irregular
    • Reconcile and balance all e-Comm accounts; provide applicable variance analysis
    • Prepare refund checks for special cases as required
    • Charge credit cards for special cases as required
    • Maintain complete filing system to support financial records
    • Participate in process improvement initiatives
    • Other related ad-hoc duties as required

    • 2-3 years of related experience
    • Bachelor's degree is an asset
    • Detail oriented
    • Bilingual (French and English; oral and written)
    • Solid proficiency in Microsoft Excel
    • Proficiency with Magento, Shopify (an asset)
    • ERP experience is considered an asset

Senior Fit and Spec Technician


    The Senior Fit and Spec Technician works closely with design, buying and production teams. The prime responsibility will be to ensure all garments produced satisfy quality standards in terms of fit, construction, detailing and workmanship throughout out the entire technical development process following the first sample until production.


    • Develop measurement charts and gradation grids
    • Inspect pre-production and production samples, for quality, fit, measurement accuracy and construction standards
    • Conduct fitting sessions and identify required adjustments and communicate them to the makers overseas
    • Create fit sketches or patterns to illustrate the modifications to be made
    • Follow up on specifications requirement and ensure approvals are obtained on time
    • Work closely with the Technical Developers, as well as the Design team
    • Daily follow up with makers and internal and overseas partners throughout the production process
    • Provide recommendations on garment construction, specifications and quality for current styles including new development
    • Create the grading for each style
    • Maintain internal records and specifications

    • Fashion Design Degree
    • Minimum 5 years of experience as a fit technician
    • Bilingual (oral and written)
    • Excellent knowledge of garment production, fit and grading
    • Experience with production overseas (import experience)
    • Proficiency in pattern making
    • Proficiency on Microsoft Office Tools (Adobe Illustrator-Photoshop, Excel, Word, Outlook…)
    • Strong organizational skills, detail-oriented and ability to adapt to a fast-paced environment

Technical Product Developer


    The Technical product developer is responsible from the concept to the completion of the development of the commodity’s collections (outerwear and sportswear product).


    • Create Tech Packs, provide specifications and update information along the development process
    • Maintain records of raw material information, production schedule, costings
    • Maintain accurate development boards on Illustrator
    • Follow-up prototypes, fit and salesman samples through our China Office, merchandisers and factories
    • Style creation: data entry of all components for wholesale and retail catalogs
    • Manage all samples
    • Seasonal trend research
    • New development proposals
    • Improve constructions and finishing

    • Degree in Fashion Design
    • 5 years of experience in a similar role
    • Bilingual (Ability to communicate in English and French, both written and spoken is essential)
    • Ability to make very detailed and accurate Tech Packs in Illustrator
    • In-depth knowledge of Illustrator, Photoshop, Excel
    • Working knowledge of the commodity constructions and finishing (a must)
    • Ability to manage from concept to completion
    • Passionate, highly adaptable and up to date with latest fashion trends
    • Excellent organizational skills, detail oriented
    • Strong communications and follow-up skills
    • Team player that strives in a fast-paced environment