PAYMENT & SECURITY


Security

I’m nervous about shopping online. Is it safe? Who will see my information?

We understand the sensitivity of your information and are dedicated to handling all personal information with the utmost security and confidentiality. All client data is safeguarded against loss, theft, unauthorized access, disclosure, copying, use or modification. The RUDSAK website has implemented SSL (Secure Socket Layer) encryption to ensure customers’ security when placing an order. For more information, please visit our Privacy Policy.


Methods of payment

What methods of payment does RUDSAK accept?

RUDSAK accepts major credit cards including Visa, MasterCard and American Express, as well as PayPal. We do not accept any other methods of payment at this time.

IMPORTANT: The billing address supplied (including name, address and postal code) must match the address associated with your credit card account, although you can have an order shipped to another address. This information is used to verify the authenticity of the transaction and payment. The billing and shipping addresses must be valid addresses located in Canada. We do not ship to P.O. boxes. You must also provide a phone number and an email address to help the Customer Relations team contact you regarding your order.


Promo codes

How do I use my RUDSAK promo code?

Once you’ve selected products to order, click the bag icon in the top right-hand corner of the screen, then select View My Bag from the drop-down menu. Enter your code in the Promo Code field, and click Apply.


Taxes

Will my order be subjected to any additional taxes?

Sales taxes in Canada vary by province. The sales taxes on your order will correspond to your shipping address. Please see the Canada Retail Council’s fact sheet for more information.